Contact Us
Whether you spotted something that needs updating, want to suggest a sweepstakes casino for review, or just have a question about how sweeps coins and redemptions work, this page explains the best way to reach Sweepstakes Casinos and what kind of help we're able to offer.
What We Can Help With
Sweepstakes Casinos is an independent research and comparison site covering sweepstakes and social casinos. We're not an operator, we don't run any of the platforms listed on this site, and we don't process deposits, redemptions or account issues. That means our team is best placed to help with things like:
- Corrections to editorial content — outdated welcome offers, incorrect eligible-state information, or broken links
- Suggestions for sweepstakes or social casinos you'd like us to research and consider for our rankings
- General questions about how the dual-currency sweepstakes model works, including Gold Coins versus Sweepstakes Coins
- Feedback on our review methodology or how we rate operators
- Questions about our editorial independence, disclosures, or advertising relationships
What We Can't Help With
Because we don't operate any of the sweepstakes casinos featured on this site, we're unable to assist with account-specific requests. If your question relates to any of the following, you'll need to contact the operator directly through the support channel on their own site or app:
- Account verification, identity checks, or login issues
- Sweepstakes Coin redemption requests, delays, or minimum threshold questions
- Deposit or payment problems tied to purchasing Gold Coin packages
- Bonus terms, promotional eligibility, or coin balances on a specific account
- Closing or self-excluding from an operator's platform
Every legitimate sweepstakes casino publishes its own customer support contact details, usually via live chat, email, or a help centre linked in the site footer or app menu. Those teams have access to your account and can act on it — we don't.
Questions About Eligibility and State Rules
We regularly get asked whether a particular sweepstakes casino is available in a reader's state, or whether the sites we cover are legal to use. We can point you toward general information, but we're not able to give a definitive legal opinion for your individual situation. Sweepstakes casino availability is decided state by state, and rules change more often than many people expect — some states have taken enforcement action against certain operators, and companies frequently update their own list of excluded states in response. If you're unsure whether a platform serves your state, the most reliable step is to check the operator's own terms and conditions page before signing up, since that's where current eligibility is confirmed. For a broader look at player protections and where to find support if gaming stops feeling like entertainment, our Responsible Gambling page is a useful starting point.
Questions About Our Reviews and Ratings
If you want to understand how we arrive at our editorial ratings, or why an operator sits where it does on our list, we're happy to explain our reasoning in more detail than the review itself covers. We don't accept payment in exchange for a higher position, and commercial relationships with operators — where they exist — never decide rankings. You can read more about who's behind this site and how we approach reviews on our About Us page, and the full terms governing use of this site are set out on our Terms and Conditions page.
Reporting an Error or Outdated Detail
Sweepstakes casino terms move quickly — welcome bundles get refreshed, coin amounts change, and a state that was excluded last quarter might be added back this quarter (or vice versa). If you notice something on this site that no longer matches what an operator is actually offering, telling us helps keep the information useful for the next reader. When you get in touch about a correction, it helps if you can include:
- The specific page or operator the issue relates to
- What you believe is outdated or inaccurate
- Where you saw the current information, if you have a source
A Note on Age and Purchases
This site, and the sweepstakes casinos it covers, are intended for adults only — typically 18 or older, though some operators set a minimum age of 21 depending on the state or their own policy. If you're reaching out with a question, please note that we're not able to assist anyone below the applicable minimum age for a given platform. It's also worth remembering that participation at legitimate sweepstakes casinos generally doesn't require a purchase; free entry methods exist precisely so that play isn't tied to spending money.
Before You Reach Out
A lot of common questions are already answered elsewhere on the site. It's worth checking whether your question is covered by:
- The individual operator's own FAQ or help centre, for anything account-specific
- Our Responsible Gambling page, for support resources and how to set limits on play
- Our Terms and Conditions page, for how this site itself operates and what our content does and doesn't guarantee
If none of that answers what you're looking for, reaching out directly is the right next step — we read every message, even if we can't always resolve account-level issues ourselves.